Services Details Quick Glance

The Service Details pane provides you with a quick glance summary of the status of the service.

Meeting Insights

Interaction Insights

Direct Routing

Device Manager

Hybrid Entities

Live CX

Live UC

Zoom Peering

Voca

 

Parameter

Description

Name

Service Shortname as defined in the Onboarding.

Status

Management Status (see Management Statuses)

Deploy Status

See Deploy Status and Status Indicators

Full Name

Service Full name as defined in the Onboarding.

Customer

Name of the customer attached.

Service Type

Live Platform Service Type:

■ Direct Routing
■ Operator Connect
■ Device Manager
■ Live CX
■ Hybrid Entities
■ Interaction Insights
■ Meeting Insights

License Type

The License type of the service:

■ Direct Routing/Operator Connect:
✔ Essentials
✔ Essentials Plus
✔ Pro
■ Hybrid:
✔ ACM
✔ Breakout
■ Interaction Insights:
✔ Audio Recording
✔ Audio & Redundancy
■ Live CX/LiveUC/Device Manager:
✔ Essential

Enabled

Indicates whether the Live Platform license is enabled for the service.

CAC Profile (Direct Routing and Operator Connect)

Enable Call Admission Control (CAC) profile with configured number of sessions.

Carrier ID

The Carrier ID of the Service Provider or BYOC SIP Trunk (Proxy Set on the SBC device).

Used DIDS
■ Direct Routing Hosted Essentials: The total number of Service DIDs that have been uploaded to the tenant service in the Manage SBC Prefixes page.

M365 user properties including phone number assignment is not supported for Hosted Essentials services.

■ Direct Routing Hosted Essentials Plus and Hosted Pro: The total number of Managed Users-Direct Routing users : Users who comply with the following conditions: 
✔ Enterprise Voice enabled
✔ Online Voice Routing Policy assigned
✔ Online PSTN Gateway assigned with the same value as its mapped SIP Connection
■ OC Essential: DIDs that have been assigned to users for one of the following number assignments:
✔ User Assigned
✔ Conference Assigned
✔ Voice Application Assigned
■ OC Essentials Plus and OC Pro: As above

Unused DIDS
■ Direct Routing Hosted Essentials: Not applicable
■ Direct Routing Hosted Essentials Plus and Hosted Pro: The total DIDS that have been defined in number ranges or as Reserved numbers that have not yet been assigned to users.
■ OC Essentials: Unassigned numbers with Assignment status 'Unassigned' or 'Unknown'.
■ OC Essentials Plus and OC Pro:
✔  Unassigned numbers with Assignment status 'Unassigned' or 'Unknown'.
✔ The total DIDS that have been defined in number ranges or as Reserved numbers that have not yet been assigned to users.

Total DIDS
■ Direct Routing Hosted Essentials: Equals the Used DIDS
■ Direct Routing Hosted Essentials Plus and Hosted Pro: The aggregated number of Used and Unused DIDs
■ OC Essentials:  The aggregated number of Used and Unused DIDs
■ OC Essentials Plus and OC Pro: The aggregated number of Used and Unused DIDs

Users Count
■ Direct Routing Hosted Essentials: Equals the Used DIDS
■ Direct Routing Hosted Essentials Plus and Hosted Pro: The aggregated License factors including the following priority order:
✔ 1. Managed Users-Direct Routing: Users who comply with the following conditions: Enterprise Voice enabled; Online Voice Routing Policy assigned; Online PSTN Gateway assigned with same value as its mapped SIP Connection
✔ 2. Managed Users - By LifeCycle Management: Users belonging to Security groups that are attached to configured LifeCycle Management templates that do not comply with the Managed Users-Direct Routing conditions described above.
✔ 3. Managed Users - User Interface: Users who do comply with both the Direct Routing and -By LifeCycle Management categories whose M365 properties have been updated. For example, manual number assignment, Teams Policy assignment or update to address.
✔ 4. Managed Service Numbers: Numbers that have been globally loaded to the tenant service in the Manage SBC Prefixes page
■ OC Essential: Equals Used DIDs
■ OC Essentials Plus and OC Pro: The aggregated License factors including the following priorities:
✔ 1:DIDs that have been assigned to users with one of the following assignment types ():
● UserAssigned
● ConferenceAssigned
● VoiceApplicationAssigned
✔ 2: Managed Users - By LifeCycle Management: Users belonging to Security groups that are attached to configured LifeCycle Management templates that do not comply with the Managed Users-Direct Routing conditions described above.
✔ 3: Managed Users - User Interface: Users who do comply with both the Direct Routing and -By LifeCycle Management categories whose M365 properties have been updated. For example, manual number assignment, Teams Policy assignment or update to address.
✔ 4: Managed Service Numbers: Numbers that have been globally loaded to the tenant service in the Manage SBC Prefixes page  5: 

Tenant

Name of the attached Live Platform Service Provider tenant.

Management and QoE Status

Indicates the status of the Management and QoE managed entities.

Active Alarms

Summary of Active Alarms for the service (click to drill down to Service alarms). See Monitoring Alarms from Customer Service Sites.

Device Manager

Service Device URL

The URL used by the service to retrieve firmware and configuration files from Live Platform. Used by AudioCodes Redirect server for initial provisioning of phone upon connection to the network.

Max Meetings Devices

The Maximum number of licensed Meeting Room devices.

Max Personal Devices

The Maximum number of licensed Personal Devices.

Meeting Device (Disconnected/Total)

The number of disconnected devices in proportion to the total number of devices that are attached to the service.

Live CX

Metering Tag

The ID tag used to identify the SIP Connection that is attached to the service. For example sb1-1316004-508-3. This value is also displayed in the SIP Connection details in the Services page. Note that the Live Platform instance is appended to the value in the Live Platform Service Details.

Total DIDs

The total number of DIDs loaded to the customer tenant.

Contact Center DIDs

The total number of DIDs loaded to customer tenant of number type Contact Center (this is the only number type supported for the CX service).

Live UC

 

Metering Tag

The ID tag used to identify the SIP Connection that is attached to the service. For example sb1-1316004-508-3. This value is also displayed in the SIP Connection details in the Services page. Note that the Live Platform instance is appended to the value in the Live Platform Service Details.

Total DIDs

The total number of DIDs loaded to the customer tenant.

User DIDs

The total number of DIDs assigned to customer tenant of number type "user" for user voice calling.

Contact Centers DIDs

The total number of DIDs loaded to customer tenant of number type Contact Center.

Service Number DIDs

The total number of DIDs loaded to customer tenant of number type Service for service numbers such for applications such as Fax IVR and Emergency calling.

Service Numbers CAC

The total CAC value aggregated for the Service numbers DIDs.

Zoom

 

Total DIDs

The total number of DIDs loaded to the customer tenant.

Unused DIDs

The total number of DIDs that are not yet assigned to users.

Contact Centers DIDs

The total number of DIDs loaded to customer tenant of number type Contact Center.

Service Number DIDs

The total number of DIDs loaded to customer tenant of number type Service for service numbers such for applications such as Fax IVR and Emergency calling.

Service Numbers CAC

The total CAC value aggregated for the Service numbers DIDs.

Interaction Insights

 

Unlimited Retention (Interaction Insights)

Indicates whether the Unlimited Retention feature is enabled. This feature enables unlimited Azure Blob recording storage capabilities for the service.
Video & Screen Share Indicates whether Video  & Screen sharing recording is enabled for the service.

Meeting Insights

AI Monthly Quota

The Total number of hours allowed for AI usage per month, configured in the Tenant Management ('AI Monthly Hours').

AI Monthly Hours Consumed

The Total number of hours consumed for AI in the month.

Voca CIC

Tier

Multitenant tier.

Quantity

Number of licensed users for the tier.

CIC Session

Number of IVR and IVA sessions.

AI Session Services

-

Agent Insights Sessions

-

Admin Email

Email of the tenant administrator of the service.

Domain Name

Domain Name of the Voca Service.

Tenant

The Voca Service Provider.

SIP Connections

Parameter

Description

Name

The name of the SIP Connection for the service. For example, SouthSide-c.

Source

The name of the SBC attached to the SIP Connection.

Users Count

The counter representing the voice-enabled users

CAC Profile

The name of the preconfigured CAC Profile call session number template.

Carrier Name

The name of the configured Proxy Set.

Management Status

See Management Statuses.

Teams

Parameter

Description

Name

Name of the SIP Connection for the service. For example, SouthSide-c.

Management Status

See Management Statuses. .